Online Banking FAQs

First Time Login

What are the username requirements?

What are the password requirements?

What is the security question on the first time login page used for?

Is the security question case sensitive?

What if I have difficulty logging on for the first time?

How can I learn more about Online Banking?
 

e-Statements

Where do I find the activation code to enroll in e-Statements?

How do I change my e-Statement email address?

What if one of my accounts is not listed in my e-Statement enrollment options?

Where do I find my e-Statements?

 

Navigation

How do I nickname my accounts?

What if I see the same account listed more than once?

What if I some of my accounts are not listed?

What if I have accounts in my list that I do not want listed?

What phone number do I call for Online Banking support?

 

Bill Pay

Why am I having issues viewing Bill Pay on my iPad?

When will bill payments be deducted from my account?

How do I change my primary Bill Pay account?

Who do I contact if I need assistance with Bill Pay?

Who do I contact if I need to place a stop payment on a Bill Pay item?

How can I learn more about Bill Pay?
 

Popmoney

What is Popmoney?

How do I use Popmoney?

What is the fee for Popmoney?

What if the recipient’s bank or credit union does not offer Popmoney?

How can I learn more about Popmoney?


Mobile Banking

How do I enroll in Mobile Banking?

Am I able to make mobile deposits from my phone?

Can I pay my bills from my mobile app?

Can I access the mobile app from a tablet?

How can I learn more about the mobile app?


Personal Finance Manager (PFM)

Does Online Banking include a personal finance manager tool?

Is there a fee to use the PFM tool?

Do I need to download my Mechanics Savings Bank account information?

Can I track accounts from other financial institutions?

Can I use the PFM tool on a mobile device?

How can I learn more about the PFM tool?


Quicken

Can I download my account information to Quicken?

Can I use QuickBooks with Personal Online Banking?





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